Terms and conditions

1. Who we are

Services are sold by My Crete Holiday Tour Operator, El. Venizelou 79, Kounoupidiana, 73100 Chania, Crete, Greece, VAT EL800920691, a tour operator licensed by the Greek National Tourism Organisation with EOT licence 104E60000256301. Email info@mycreteholiday.com, phone +30 28210 07442.

2. Booking excursions online

• Prices are in euros, per person, including VAT. Each excursion page lists what is and is not included (for example park and site entrance fees, lunches).
• Children and infants pay the rate shown for their age on the date of the excursion, which is why we ask for each participant’s date of birth.
• When you proceed to payment, your seats are held for 30 minutes. If payment is not completed within that time, the seats become available again.
• Payment is made by card via Stripe. The booking is confirmed once we receive a successful payment: we email you a code to show at the meeting point.
• Online booking closes a few hours before departure, as shown on each excursion page.

3. Excursion cancellation and refunds

• You can cancel free of charge up to 24 hours before departure, from your account or by contacting us: we refund the full amount to the card used.
• After that, or if you do not show up, the amount is non-refundable.
• Refunds are issued immediately; how long they take to appear depends on your card’s bank.

4. Bad weather and suspensions

Boat and mountain excursions depend on the weather and on decisions by the authorities (port authority, national park). If a departure is suspended we let you know by email and phone, and you can choose another date, if available, or a full refund.

For safety reasons the tour escort may change the itinerary or times during the excursion.

5. Stays, cars, transfers and packages

• For villas, hotels, cars, transfers and packages the site collects a quote request: it is not a booking and involves no payment.
• We email you a proposal with price, included services, deposit, balance, deadlines and cancellation terms. The booking is confirmed when you accept the proposal and pay the stated deposit.
• “From” prices shown on the site are indicative and depend on dates, number of people and availability.
• The tourist tax required by Greek law, when not included, is paid at the property.

6. Liability

We carefully select properties and suppliers, who remain responsible for the services they provide. Package travel is covered by the protections of Directive (EU) 2015/2302 and the Greek implementing legislation. [Details on guarantees, insurance and protection fund to be completed.]

Each participant is responsible for carrying valid documents and for assessing their own fitness for demanding excursions, following the guidance on the excursion page.

7. Assistance and complaints

During your trip contact us straight away about any problem: we will try to solve it on the spot. Complaints can be sent in writing to info@mycreteholiday.com within [deadline to be defined] of the end of the service.

Consumers resident in the European Union can also use the EU online dispute resolution platform.

8. Governing law

These terms are governed by [governing law to be defined], without prejudice to the mandatory consumer protections of the law of your country of residence.